Customer Service Representative – TraceLink, Inc.

This role
requires a unique combination of skills including: strong written and verbal communications, problem handling, problem solving, and administration to be successful. The target candidate will have experience working with web applications, monitoring and responding to customer inquiries, managing customer data, and troubleshooting and solving customer issues.

Review and respond to all incoming customer communications professionally and with a “smile”
Follow up on customer communications with request for additional information
Resolve and/or route issues based on documented operating procedures
Provide feedback and recommendations to improve operations
Interact with customers and the TraceLink Customer Success team to ensure the highest level of customer satisfaction

Strong, customer-friendly communication, attitude, and passion
Excellent English verbal and written communication skills
Can do, get it done attitude
Ability to follow operational processes
Strong focus on details
Under Graduate/ Graduate degree
1-2 years working experience in a customer service representative environment

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