Associate – Customer Service (Remote Opportunity – Full Time) – WNS India

Job Description
Role Summary
The role is responsible for delivering excellent customer service via mail / voice / chat mediums, with an objective to provide resolution to the customers according to the guidelines provided by the client. This profile will be based remotely (Work from Home).

Key Responsibilities
Responsible for outstanding customer service via over Phone, Emails, Chat mediums
Answers queries and provide resolutions in a respectful, helpful and responsive manner
Takes action to provide client / customer delight being within established service standards
Ability to present key points persuasively during verbal / non-verbal conversation, with an outcome of good customer reviews, repetition of the opportunity to service the customer
Adjusts approaches and responses to reflect the urgency of situations and changing circumstances
Is able to ethically upsell and cross sell a service / product to the customer
Adherence to shift schedule, team meetings and training requirements

Undergraduate with minimum six months international call center voice / data experience (Post Graduates, B.E./B.Tech with no Exp in BPO industry will not be eligible) /
Graduate Freshers

Additional Information
Skills Required
Excellent spoken / Verbal communication skills
Excellent customer service skills
Taking responsibility for customer satisfaction and loyalty
Demonstrated ability to multi-task to handle a large call volume efficiently, as well as mental alertness
Ability to respond quickly and effectively in a fast-paced environment
Disciplined and resourceful to meet business demands in a structured, virtual call center environment
Prior WFH experience will be an added advantage

Key Work From Home Requirements
Infrastructure at home to place a desktop computer, comfortable sitting arrangement, quiet background (Low to No Noise)
Stable internet connection (Broadband with Medium to High speeds- min.25mbps) along with adequate power backup is desirable

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