Specialist – Dispute Coordinator – French – Maersk – Navi Mumbai

Key responsibilities :
Review the dispute raised by customer
Check our internal systems to validate the dispute raised
Engage relevant stakeholders for alignment where necessary
Accept or Reject a dispute based on facts and proofs
Speak to customer and get an alignment that customer will make payment for disputed invoices Identify pattern of disputes
Collaborate with multiple departments
Address the root cause to improve customer experience

Required qualification, experience & skills :
Qualification: Graduate with reasonable experience (Min of 4 years) in Customer Service, Documentation, Collection or dispute processes & willing to work in perpetual Night shifts

Good oral and Written Communication in English & French
Should be a fast learner
Ability to understand Upstream and downstream processes
Able to engage, foster relationship and collaborate with multiple stakeholders
Ownership mindset, self-driven and motivated
Problem solving skills
Should carry a customer centric mindset

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